Survive the Cataclysm

Technical Support

Q: What should I do if the app crashes?

A: First, try closing the app completely and reopening it. If the problem persists, make sure your device meets the minimum system requirements and that you have the latest version of the app installed. If the issue still occurs, please contact us using the form below, providing details of when and how the crash happened. You can also check if there are any error messages displayed on your device that might help us diagnose the problem more accurately. Additionally, try clearing the app's cache and data (note that this might remove some of your saved preferences) and see if that resolves the issue.

Q: What if a feature is not working properly?

A: Check your internet connection and make sure you have the necessary permissions enabled. If the problem persists, try restarting the app. If it still does not work, please provide us with details of the feature that is not working and the steps you have taken so far by filling out the contact form below. You can also try checking for any software updates for your device, as outdated system software may sometimes cause compatibility issues. If the feature is related to online functionality, try accessing the app from a different network to rule out network-related issues.

Q: How can I give feedback or suggestions?

A: You can fill out the feedback form below. We appreciate your input and will consider your suggestions carefully to improve the app experience. Please be as detailed as possible in your feedback, including any specific scenarios where you encountered difficulties or have ideas for improvement. You can also suggest new features that you would like to see in future updates of the app.

Q: How long does it take to receive a response to my inquiry?

A: We aim to respond to all inquiries within 24 to 48 hours during our working hours (Monday to Friday, 9 AM to 5 PM local time). However, during peak times, it may take slightly longer, but we will do our best to get back to you as soon as possible.

Q: Can I get support in languages other than English?

A: Currently, our primary support language is English. However, we are working on expanding our support team to include other languages. In the meantime, you can try using translation tools to communicate with us, and we will do our best to assist you.

Contact Us

Our working hours are from 9 AM to 5 PM (local time), Monday to Friday. You can reach us by filling out the form below or emailing us at cgeawa@yeah.net. We will do our best to respond to your inquiries promptly. When contacting us, please provide as much information as possible, including your device model, operating system version, and the app version you are using, as this will help us resolve your issue more efficiently.

Privacy Policy

Information Collection and Use

We may collect various types of information when you use the "Survive the Cataclysm" app. This may include but is not limited to your device information (such as device type, operating system, unique device identifiers), usage information (such as app features used, frequency of use), and personal information (such as your name and email if you provide it through the contact form). We use this information to improve the functionality of the app, provide better user experience, and to communicate with you regarding app updates and support. We may also collect location data if the app's functionality requires it, but only with your explicit consent. This location data will be used for features such as location-based gameplay enhancements or to provide location-specific services, and will be stored securely.

Information Storage and Security

We store the collected information securely using industry-standard security measures. We employ encryption techniques to protect sensitive data both during transmission and storage. We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Our security measures are regularly reviewed and updated to stay up-to-date with the latest security threats and best practices.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third-party service providers who assist us in operating the app, conducting business, or serving you, provided that they agree to keep your information confidential. These service providers are carefully selected and bound by strict contractual agreements to ensure the protection of your data. We may also disclose your information if required by law or to protect our rights, property, or safety, or that of our users. In the event of a merger, acquisition, or sale of all or part of our company, your information may be transferred as part of the transaction, but it will remain subject to the privacy policy in effect at the time of the transfer.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You can request to view the information we have about you by contacting us at cgeawa@yeah.net. We will respond to your request in accordance with applicable laws and regulations. You also have the right to object to the processing of your personal information under certain circumstances, and to restrict the processing of your data. We will respect your rights and will take appropriate action upon receiving a valid request, provided that it complies with legal requirements.

Change and Update

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and, if necessary, by other means such as email. We will also include a summary of the changes made and the effective date of the updated policy. Your continued use of the app after the changes have been made constitutes your acceptance of the updated privacy policy. We recommend that you review this privacy policy periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at cgeawa@yeah.net. You can also contact us if you wish to exercise your rights regarding your personal information. We will address your concerns as soon as possible and keep you informed throughout the process of handling your request.